FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
We currently offer a range of payment options for your convenience, including Venmo, PayPal, Cash App, Zelle, Apple Pay, and checks. To confirm your preferred date, a non-refundable deposit of 50% is required, while the remaining balance must be settled 3 days prior to your party.
How do I pay for my experience?
To pay for your desired experience, please send an email specifying the experience you wish to book. To secure your chosen date, a non-refundable deposit of 50% is required, while the remaining balance should be paid 3 days before your scheduled event.
Do you only serve people in San Diego?
While San Diego holds a special place in our hearts, we're also delighted to travel to help bring your dream celebration to life! Please note that additional fees apply for events held outside San Diego.
What about gluten-free guests, or allergy-friendly meals?
We aim to make your experience truly unique and personalized, taking into account your dietary restrictions and preferences. Upon booking, we'll provide you with a "charcuterie favorites" form to fill out, where you can specify any gluten-free requirements or allergy concerns for your meals. This way, we can ensure that every aspect of your experience is tailored to meet your specific needs.
What does the set up and clean up look like?
We will come to you prior to your event to set up. We will set up on whatever space you provide (table, countertop, indoors, outdoors, etc.) We use bamboo ware so that at the end of your event you can easily toss or save whatever you want.
What kind of food do you serve for Pallet to Palate?
At Pallet to Palate, we believe that every board should be as unique and personalized as the individuals booking the event. That's why we'll provide you with a "Charcuterie Favorites List" once we receive your payment/confirmation, allowing you to choose the specific items you'd like to include in your board. You can expect a mouth-watering selection of hand-selected charcuterie, cheeses, crackers, and other delectable bites arranged in a beautiful, colorful display. Depending on the package you choose, the food may be enough for a full meal or appetizers.
What happens if I need to cancel?
We understand that unexpected circumstances can arise, and we're happy to work with you if you need to cancel your event. If you do need to cancel, please send us an email as soon as possible. We require a minimum of 3 business days' notice prior to the event date to process cancellations. Please note that the 50% deposit you made to secure your preferred date is non-refundable. However, if you'd like to reschedule your experience for a later time, we're happy to work with you to find another date that works for your schedule.